Wildzy Casino Privacy Policy

Privacy Policy

Wildzy Casino is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website wildzycasino-uk.com (the "Site") and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

About Our Privacy Policy

Wildzy Casino operates under a Curacao gaming license and is committed to complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it.

This Privacy Policy applies to all information collected through our website, mobile-optimised platform, and our services. We may update this policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

What Information We Collect

We collect various types of information in connection with the services we provide, including:

Registration and Account Information

  • Full name, date of birth, and gender
  • Email address and phone number
  • Residential address and postcode
  • Username and password
  • Currency preference and language selection

Financial and Transaction Information

  • Payment method details (card numbers, bank account information, cryptocurrency wallet addresses)
  • Deposit and withdrawal transaction records
  • Betting history and gaming activity
  • Account balance and bonus information
  • Refund requests and payment disputes

Know Your Customer (KYC) Documentation

  • Government-issued identification (passport, driving licence, national ID card)
  • Proof of address (utility bills, council tax bills, bank statements)
  • Bank statements or other financial documents
  • Photographs for identity verification purposes

Cookies and Technology Information

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on pages
  • Links clicked and searches performed
  • Referral source and exit pages

Communication Information

  • Email correspondence and support tickets
  • Live chat transcripts with our customer support team
  • Feedback and complaint submissions
  • Survey responses

What We Do Not Collect

Wildzy Casino does not knowingly collect or process certain categories of personal data, including:

  • Race or ethnic origin
  • Religious or political beliefs
  • Trade union membership
  • Health information or medical records
  • Genetic data
  • Biometric data (except where required for age verification)
  • Sexual orientation or sex life information

If you provide this information voluntarily, we will securely delete it without processing.

How We Use Your Information

We use the information we collect for the following purposes:

Account Management and Service Delivery

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Settling bets and calculating winnings
  • Providing customer support and resolving disputes
  • Updating you on account status and transactions

Verification and Compliance

  • Verifying your identity and age (18 years or older)
  • Confirming your source of funds
  • Complying with anti-money laundering (AML) regulations
  • Detecting and preventing fraud and unauthorised access
  • Fulfilling legal and regulatory obligations

Marketing and Communications

  • Sending promotional offers and bonus notifications
  • Delivering newsletters and updates about new games
  • Personalising your gaming experience
  • Conducting customer surveys and feedback campaigns

Responsible Gambling

  • Monitoring for signs of problem gambling
  • Enforcing deposit, loss and session limits you have set
  • Supporting self-exclusion requests
  • Providing information about responsible gambling resources

Analytics and Improvement

  • Analysing Site usage patterns and user behaviour
  • Improving website functionality and user experience
  • Testing new features and troubleshooting problems
  • Generating statistical reports

Legal and Security Purposes

  • Enforcing our Terms and Conditions and other agreements
  • Protecting against fraud, abuse and security breaches
  • Defending against legal claims
  • Complying with law enforcement requests

Marketing Communications and Your Preferences

Wildzy Casino may send you promotional emails, SMS messages and push notifications about new games, special offers, and exclusive bonuses. You have the right to opt out of these communications at any time.

How to Unsubscribe

  • Click the "unsubscribe" link in any marketing email we send you
  • Log into your account and adjust your communication preferences in the settings section
  • Contact our support team at [email protected] with your request

Even if you opt out of marketing communications, we will continue to send you service-related messages, account notifications, and legally required information.

How We Collect Information

We collect information in the following ways:

  • Direct Collection: Information you voluntarily provide when creating an account, depositing funds, submitting verification documents, and contacting our support team
  • Automatic Collection: Data collected automatically through cookies, pixels, web beacons and similar tracking technologies as you interact with our Site
  • Third-Party Sources: Information from payment processors, identity verification providers, and fraud prevention services
  • Analytics Tools: Usage data collected through Google Analytics and similar tools

How We Share Your Information

Wildzy Casino does not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

Payment Processors and Financial Institutions

We share transaction information with payment processors, banks and other financial institutions necessary to process your deposits and withdrawals securely.

Identity Verification Providers

We utilise third-party identity verification services to confirm your identity and prevent fraud. These providers process your KYC documents in accordance with strict data protection standards.

Regulatory and Law Enforcement Authorities

We may disclose your information when required by law, including responses to court orders, subpoenas and regulatory inquiries from the UK Gambling Commission and other competent authorities.

Fraud Prevention and Security Services

Your data may be shared with fraud detection services, age verification providers and security companies to protect against illegal activity and maintain a safe gaming environment.

Service Providers

We engage third-party service providers to assist with website hosting, customer support, email delivery, analytics and other operational functions. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Business Transfers

If Wildzy Casino is involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.

With Your Consent

We may share your information with other parties with your explicit consent, such as when you participate in promotional campaigns or affiliate programs.

Data Storage and Security

Wildzy Casino employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure and destruction.

Security Measures

  • SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology
  • Firewalls: Multi-layer firewall protection prevents unauthorised access to our systems
  • Secure Servers: Data is stored on secured servers with restricted physical and digital access
  • Data Encryption: Sensitive information is encrypted both in transit and at rest
  • Access Controls: Only authorised personnel have access to personal data
  • Security Testing: Regular penetration testing and security audits are conducted
  • Incident Response: We maintain procedures to respond promptly to any security breaches

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Generally, we retain account information for the duration of your account plus seven years to meet regulatory requirements. KYC documents are retained for a minimum of five years following the closure of your account.

You may request the deletion of your data at any time, subject to legal and regulatory requirements. Some data must be retained for compliance with anti-money laundering laws and other statutory obligations.

Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data Wildzy Casino holds about you. We will provide this information within 30 days of your request, free of charge.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal data. You can update certain information directly in your account settings, or contact our support team for assistance.

Right to Erasure

You have the right to request deletion of your personal data, subject to certain exceptions. We may retain data where required by law, regulation or legitimate business purposes. Account closure does not automatically delete all associated data if we are required to retain it for compliance purposes.

Right to Data Portability

You have the right to request your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data while you challenge its accuracy, or while the processing is unlawful but you prefer we retain it rather than delete it.

Right to Object

You have the right to object to processing of your personal data for marketing purposes, analytics and profiling. We will cease such processing upon receipt of your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been processed in violation of your rights. You can contact the ICO at ico.org.uk or call 0303 123 1113.

How to Exercise Your Rights

To exercise any of these rights, please submit a written request to [email protected]. Include sufficient information to identify yourself and specify which right you wish to exercise. We will respond within 30 days. If your request is complex or numerous, we may extend this period by an additional two months.

Cookies and Tracking Technologies

Wildzy Casino uses cookies and similar tracking technologies to enhance your user experience and collect analytics data.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly, including session management, security and account authentication
  • Performance Cookies: These cookies collect information about how visitors use our Site, including which pages are most popular and how long users spend on them
  • Marketing Cookies: These cookies track your activity across websites to deliver personalised advertising and promotional content
  • Preference Cookies: These cookies remember your choices and settings to personalise your experience on repeat visits

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, refusing certain cookies may limit your ability to access and use our Site fully. For more information about cookies and your options, visit www.allaboutcookies.org.

Wildzy Casino respects "Do Not Track" signals from your browser, though third-party services may not respond to such signals.

Third-Party Websites and Links

Our Site contains links to third-party websites, including game providers, payment processors and responsible gambling resources. Wildzy Casino is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our Site may also be framed by or linked from third-party websites. We are not responsible for data collection or privacy practices of these referring sites.

Children and Underage Users

Wildzy Casino strictly prohibits access to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account or provided personal data, we will immediately close the account and delete the information.

We implement age verification procedures and use industry-standard tools to prevent underage access to our platform. If you believe a minor has accessed our Site, please contact [email protected] immediately.

International Data Transfers

Wildzy Casino may transfer your personal data to countries outside the United Kingdom. Where data is transferred to countries without an adequacy decision from the UK government, we implement appropriate safeguards such as standard contractual clauses approved by the Information Commissioner's Office.

By using our Site and providing your information, you consent to such transfers. If you have concerns about international data transfers, please contact us for more information about the specific protections in place.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Customer Support: Available 24/7 via live chat on our website

We will respond to all data protection inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office.

Changes to This Privacy Policy

Wildzy Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be notified to you via email or prominent notice on our website. Your continued use of our Site following such notification constitutes your acceptance of the revised Privacy Policy.

The date of the last update to this Privacy Policy is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.